Payment Operations Specialist - Wires

Job description

Job Summary

Provides support and service to the bank officees related to cash supply and cash ordering needs, including assisting with offsite ATM terminals and working directly with business partner transport providers. Maintains determined levels of cash for ATMs, officees and remote vault inventories. Works closely with the officees, transport and cash providers for services.

Job Duties and Responsibilities

Oversees the cash management system cash flow forecast model in support of daily management of ATM, officees and remote vault inventories. Provides process solutions to service teams in order to address practical challenges related to system. Provides support and service to officees regarding cash supply, cash ordering, courier services and offsite ATM questions and issues. Ensures ATMs, officees, and remote vaults maintain adequate daily cash at all times.

Interacts daily with Operations teams and external cash and transport providers. Researches outages and missing shipments. Opens ATM service tickets when needed. Monitors cash ordering schedules and supply limits. Notifies officees of deadlines, missed cutoffs and exceeded limits. Places manual special and late orders when needed. Assists the Reconciliation department with researching any credit and debit discrepancies they may have with office or offsite ATM cash.

Compiles and maintains various incident, audit, balancing and summary reports related to cash levels, couriers, ATMs and cash ordering activities. Maintains and updates office information in cash management systems. Manages access to ATMs for loading cash or correcting mechanical issues. Reviews courier invoices for accuracy and prepares them for approval and processing. Monitors and audits payment status of approved invoices.

Analyzes current cash needs of officees to establish appropriate cash supply limits. Works with courier service to resolve issues and to arrange additional services. Monitors complaints received from line-of-business partners and develops and implements meaningful steps to address issues. Tracks and reports any identified defects or system errors or failures and works with appropriate technical support staff and business partner to resolve defects and issues.

Ensures compliance with internal controls, policies and procedures. Acts as liaison with internal and external auditors for cash services. Manages cash services projects. Pays monthly transport provider invoices. Opens and closes ATMs, officees and remote vaults. Conducts process audits. Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role.

Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate. Assist other team members as needed to ensure delivery of distinctive service. Performs other related duties as required The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education

Bachelor's degree in Business Administration or a related field or an equivalent combination of education and experience.

Minimum Experience

Two years of office cash operations experience. Sit Regularly; Required Knowledge, Skills & Abilities: Stand or Walk Regularly; Talk and Hear Regularly; Climb, Bend, Kneel, Crouch, or Crawl Regularly; Ability to see objects up close or at a distance, use peripheral vision, identify basic colors; Use of Hands/ability to reach; Up to 10 pounds weight lifting/force exertion required; Weight/Force exertion required less than 25%; Travel required less than 10%