Payment Operations Specialist - onsite, Columbus, Roswell, Franklin, Murfreesboro, Nashville, or High Point

Job description

Job Summary

A Card Services Specialist should demonstrate commitment to delivering distinctive service. This position provides our clients and associates distinctive service in our debit and credit card program by communicating with clients and associates what is in their best interest when dealing with their cards. Processes Debit Card and/or Credit Card requests, including maintenance and research. Monitors Adaptive Authentication and ADC alerts for debit cards as well as Applications and suspicious account activity for Credit Cards, making decisions on disputes to ensure minimal loss to the Firm.

Job Duties and Responsibilities

Provide distinctive service to clients and prospects , in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Performs maintenance on all card products to include limit increases, travel etc. Monitor ADC, Adaptive Authentication, Applications and Account Activity contacting clients to ensure transactions are legitimate as they occur.

Process Fraud/Disputes on all card products timely to ensure all are processed within regulation timeframes. Meet all the client’s financial needs , both business and personal, and refers clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate. Assist other team members as needed to ensure delivery of distinctive service. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education

High School Graduate – Some College Preferred Minimum Experience: 5-10 years banking and/or card processing experience required.

Required Knowledge, Skills & Abilities

Consumer compliance with a focus on BSA and Privacy regulations. Knowledge of Mastercard rules and regulations that govern credit and debit cards. Proficient with Microsoft Office (Word, Excel and PowerPoint). Detail oriented with excellent interpersonal skills. Strong analytical skills required. Ability to work independently and prioritize daily tasks. Excellent verbal and written communication skills. Excellent customer service skills.

Tact and diplomacy in dealing with both clients and associates. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.