eCommerce & Web Senior Specialist

Job description

At PMI, we're building our future on one clear purpose: to deliver a smoke-free future. Impact You'll Own We are seeking a highly motivated and experienced eCommerce & Web Senior Specialist to join the Web & eCommerce team supporting the Swiss Market. In this role, you will oversee the day-to-day management and continuous optimization of key digital platforms, including VEEV-VAPE.com and ZYN.com. The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities while ensuring seamless online operations and excellent consumer experience.

What you'll do Operations Management

• Oversee the day-to-day operations of VEEV-VAPE.com and ZYN.com, ensuring seamless functionality and user experience Single Point of Contact (SPOC): Act as the primary point of contact for all operational issues related to VEEV-VAPE.com and ZYN.com, providing timely and effective resolutions Ticket Management: Proactively create, manage, test, deliver, and communicate on DCE1 (VEEV-VAPE.com and ZYN.com) development (CONSGOV) and support (QBranch) tickets
• Process Improvement: Identify and implement process improvements to enhance operational efficiency and effectiveness Collaboration: Work closely with cross-functional teams, including development, support, and marketing, to ensure alignment and successful execution of projects Compliance: Ensure all operations comply with relevant regulations and company policies

Skills & Capabilities

• Bachelor's degree in Business Administration, Information Technology, or a related field
• Proven experience in eCommerce operations, preferably in a lead or managerial role
• Strong understanding of web technologies and eCommerce platforms
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong communication and interpersonal skills
• Proficiency in project management tools and software Relocation support isn't available for this job.

PMI operates in line with ethical principles and encourages a SpeakUp culture. Concerns regarding this job offer or recruitment process can be reported to [email protected] . At this position you will earn no less than 14 000 PLN gross monthly.