Senior Operations Specialist

Job description

Qualifications / Experience

We believe that our team is the most valued resource for our success. Why don’t you start your career in a multinational and challenging work environment in pharmaceutical sector? We invite you to Pfizer for our organizational structure; Global Operations Services Center which delivers services to Europe, AfME, LATAM, NA and APAC. We will hire a Senior Operations Specialist who will be accountable for the delivery of all data processes in scope of the Global Operations Services Center as well as for market/process expert and Point of Contact for the Global Operations Services Center.

The processes in scope support commercial and marketing back-office activities such as Sales & activity reporting, e-permissions, incentives, training data processes and tools & application day to day administration. Each Senior Operations Specialist will be accountable and expert for a set of countries and working with peers across the team.

We are looking for

• 3-6 years’ experience in Service delivery, Shared service delivery or Sales operations.
• Service oriented/Customer service mindset
• Excellent IT literacy/knowledge required (technology savvy)
• Experience in data stewardship, reporting and analytics delivery
• Preferable knowledge of commercial processes or business analytics processes (knowledge of data sets such as IMS, Cegedim One-Key, Internal sales, Field Force activity, etc.)
• Advanced Excel Skills (working with formulas, parameters)
• Self-motivated
• High level of independent and service oriented working attitude
• Able to propose process improvements & optimizations
• Able to demonstrate strong analytical and quantitative skills
• Able to fact-based challenge and detail oriented
• Good communication and interpersonal skills
• Good team player
• Experience in working in a multicultural environment preferred
• Fluency in both written and verbal English is a must.
• Fluency in additional EU language (Spanish, German, French, Italian, Russian) preferred You will be expected to:
• Engage with selected markets / verticals for all their requests
• Ensure process documentation is maintained up to date for data & transactional processes
• Act as a country expert for any issues with Delivery Team Leads
• Share best practices across the Global Operations Services Center team
• Deliver data validation and stewardship for data sets in scope
• Deliver reporting and analytics to Biopharma Operations colleagues
• Deliver data extractions from multiples databases
• Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives
• Provide analytical support and expertise for all data process in scope
• Propose and deliver solutions and ideas for any problems and issues faced
• Prioritize requests and manage workload according to plan
• Follow SLA & guidelines and timeline established for the team and meets

SRT KPIs

• Deliver high quality service for any activities in scope
• Propose continuous improvement of processes in scope
• Develop Subject Matter Expertise for one or more data process in scope Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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