Credit and Collections Coordinator - Supply Channel

Job description

Responsible for all current and past due Accounts Receivable for assigned customers. Monitors all National Corporate accounts up to and including any 3rd party or legal efforts. Assigned oversight responsibility for specific OpCo’s 3rd party or legal efforts for all uncollectable accounts. Assist OpCo in negotiating all short and long term payment plans, including preparation of promissory note documentation, personal guaranty and UCC1 security agreements.

Supports the company’s quality management programs in providing effective customer service to internal and external customers. Functions as a team member within the department and cross-functions, as required, and perform any duty assigned to best serve the company.

Responsibilities include, but are not limited to:

• Monitors large and/or complex customer accounts and collects on a timely basis. Requires the ability to communicate effectively with customers on the telephone and in writing and appropriate vision and manual dexterity to operate a computer keyboard to access information.
• Inputs comments into Corp 400/AS 400 throughout phone calls with customers in order to document items appropriately.
• Reviews accounts on hold to determine appropriate actions.
• Updates Sales on customer status. Requires the ability to communicate effectively over the telephone, in writing and in person to explain/exchange information.
• Provides assistance to Cash Application Specialists regarding customers’ contacts and payments.
• Accesses hard copy customer files. Requires manual dexterity and frequent bending over, reaching, lifting, grasping and standing to access files in filing cabinets.
• Performs other related duties as assigned.