Beverage & Chemical Technician Services Manager

Job description

Position Details

This position is based on-site in Shawano, WI. The successful candidate is expected to work from the Shawano facility on a regular, full-time basis. Candidates should reside within a reasonable daily commuting distance of the location or be willing to relocate to the area prior to start. This is not a remote position.

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Responsible for supervising technicians within department, achieving targeted sales and profits and providing professional customer service. Assists with sales pertaining to the chemical and beverage program. Communicates and interacts with customers, vendors and company personnel in a professional and courteous manner while providing accurate and timely information. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities

• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution. Ensure duties are performed in a timely and accurate manner. Approve employee hours.
• Attain targeted sales and profits as determined by business goals; establish and manage departmental budget. Review department's profit and loss margin. Control budget and expenses.
• Oversee processing of bills for payment within assigned area.
• Solve sales and service problems and deal with a variety of variables in situations where standardization exists. Drive to customer sites to assist in correcting problems. May provide face-to-face customer service in various situations.
• Oversee schedules for service or installation within assigned area.
• Train others in the sales and service process.
• May maintain proper functioning of various beverage and chemical equipment; may install and test various equipment.
• Complies with all policies and standards
• Performs other related duties as assigned.