People Experience & Operations Associate

Job description

Overview

The role is responsible for providing a high-quality employee experience through timely service delivery, compliance with HR policies and processes, effective stakeholder coordination, and continuous improvement of operational practices and employee engagement initiatives through digitization and automations.

Responsibilities

Manage employee onboarding and offboarding activities, including system enrollment, organizational announcements, induction, asset returns, employment documentation, and final settlement coordination. Ensure new joiners are accurately and timely registered across relevant HR systems, including EC, SAP, and the Attendance Management System. Provide employee services support to 450+ frontline employees, including processing online Provident Fund applications, salary advance requests, and other employee queries.

Coordinate the timely distribution of health insurance cards and verify and process medical claims in collaboration with insurance providers. Facilitate key people processes for the offline workforce, including OHS survey completion, PDR distribution, and communication of salary changes. Prepare and issue employee documentation, including employment verification, bank and visa letters, and experience certificates for separated employees.

Support Talent Management by arranging frontline training sessions and maintaining accurate records of participants, attendance, and feedback in the learning management system. Plan and deliver mandatory Code of Conduct training for the frontline workforce while supporting broader learning and capability-building initiatives. Act as the focal point for plant HR operational deliverables, reporting requirements, employee queries, and service delivery within agreed SLAs.

Support BU HR Operations projects and plant engagement initiatives, including OHS, rewards and recognition, while identifying opportunities for process improvement, digitization, and enhanced reporting.

Qualifications

Bachelor/Masters in HR, IT or Business Administration 2-4 years' experience in Employee services, Payroll or Administration Skill Set Employee Services Onboarding & Offboarding Frontline Workforce Support HR Systems Administration Benefits Coordination Employee Documentation Training Coordination Operational Reporting