Remittance COE-Outgoing-MGR-1

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.

But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can.

Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Key Responsibilities

Payment Processing & Authorization: Process and authorize both domestic, international remittance transactions (Telegraphic Transfer/ Velocity/Internet Banking) accurately and within stipulated timelines. Oversee end-to-end remittance processing activities ensuring accuracy and timeliness. Ensure payments are processed in accordance with company policies and regulatory requirements. Conduct verification and reconciliation of payment records to ensure accuracy and completeness.

Maintain up-to-date knowledge of payment systems and industry best practices.

Compliance & Exception Handling

Monitor compliance with internal controls, regulatory guidelines, and industry standards. Identify, investigate, and resolve exceptions and discrepancies in payment transactions. Collaborate with compliance teams to implement corrective actions and mitigate risks. Ensure all remittance transactions comply with regulatory requirements, anti-money laundering (AML) policies, and internal controls (e.g.: signature verification & call back requirement).

Stakeholder Management & Collaboration

Build and maintain strong relationships with internal stakeholders including finance, compliance, IT, and customer service teams. Collaborate with external partners such as payment gateways, and vendors to ensure smooth remittance operations. Communicate effectively with senior leadership on operational status, challenges, and improvement plans.

SLA Management

Monitor and ensure adherence to established SLAs for remittance processing and related services.Prepare and present regular performance reports to senior management.Identify bottlenecks and implement strategies to improve SLA compliance.

Customer Service & Issue Resolution

Act as a point of escalation for complex customer issues related to remittance processing.Collaborate with customer service teams to ensure timely and effective resolution of payment-related queries.Maintain strong relationships with internal and external stakeholders.Document and track issues to ensure timely resolution and follow-up.undefined System Monitoring & Escalation: Oversee system monitoring activities to ensure uninterrupted remittance processing operations.

Coordinate with IT and vendor teams to address system issues and outages promptly. Escalate critical system failures or risks to senior management as needed.

Who We Are

How? Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Your Opportunity Starts Here. What we offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values.

Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Who you are - A degree in Business Administration, Operations Management, or a related field

• At least 3 years of experience in process management, operations, or a related field
• Proven track record of process improvement and implementation
• Strong analytical and problem-solving skills, with the ability to think creatively
• Excellent communication and interpersonal skills, with the ability to influence stakeholders
• Experience with process mapping tools and techniques, such as Lean or Six Sigma What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities.