Deputy Branch Manager

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.

But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can.

Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Purpose of the role

This position involves overseeing daily activities, ensuring compliance with company policies and regulatory requirements, and delivering exceptional customer service. He/she will assist in managing branch sales & operation staff performance and fostering a positive work environment. He/she also requires effective communication and collaboration with various departments to achieve branch goals and enhance operational efficiency.

What you will be doing

Co-ordinate with Branch Manager to collaborate branch sales and operation teams

• Oversee in-branch counter operation efficiency, operation control and quality, ensure overall branch premises is in good order for daily operations
• Ensure full compliance to laid down branch operation procedure and process
• Manage branch audit review and in-branch control checking
• Resolve branch counter related compliant & provide in-branch operation briefing
• Guide and coach branch operation staff on need-based sales referrals
• Oversee sales operations to ensure full compliance and mitigate risks
• Monitor and enforce compliance with regulatory requirements and internal operational procedures related to wealth management sales.
• Collaborate with Risk Stewards to address findings and reinforcement Who are we looking for: Minimum 7 years’ relevant branch operation experience Diploma or above
• Solid people management skill Good communication and interpersonal skills
• Strong self-motivation and able to work under pressure
• Proficiency in both written and spoken English, Chinese and Putonghua Pass in HKSI and IIQE Licensing Examinations #LI-SL1 What we offer: Competitive base salary.

A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.