Product Support Manager

Job description

We’re looking for a Product Support Manager to join our Health Support organization at Oracle. The Product Support Manager play a crucial role in ensuring that technology products are not only delivered but also maintained and improved throughout their lifecycle. In this role, you’ll work closely with our customers, providing post-sales support and helping resolve both non-technical and product-related issues. You’ll also act as a key point of contact, making sure customer needs are understood and addressed, while collaborating with internal teams on more complex situations.

As a manager, you’ll lead a team responsible for service request investigations, incident resolution, and application maintenance. The role is focused on building a strong, well-organised team that delivers consistent, high-quality support.

What you’ll be doing

Managing and supporting a team handling customer service requests and incidents Ensuring all support work is properly tracked and prioritised Ensuring that issues are addressed quickly, minimising downtime and improving the user experience. Maintaining quality standards and meeting SLAs Acting as an escalation point for complex issues Reviewing team performance and guiding them towards clear objectives Taking part in an on-call rotation when needed Implement strategies and processes to anticipate risks and manage them proactively to avoid service disruptions Additional details: Based in our Bucharest office (5 days/week) Some travel required (up to 20%)

Qualifications

Career Level - M2