Specialist Customer Service Speciality

Job description

Overview of the Company OMV Petrom is the largest energy company in South-Eastern Europe, being active on every aspect of the energy value chain: from wells, producing oil and gas, to refining and fuels distribution, gas supply and power generation & supply.

We provide the energy for day-to-day modern life

fuels for mobility, light and heat. We believe that we can only evolve with a diverse mix of employees and by ensuring a healthy work-life balance. Our Business | OMVPetrom.com At OMV Petrom, we have a long tradition of responsible behavior towards employees, the environment and society. Sustainability means a focus on conducting the business responsibly, efficiently and in an innovative way. We are committed to create long-term value for the company and our stakeholders, while respecting the environment and, supporting the communities in which we operate.

Sustainability | OMVPetrom.com Your tasks Performs basic tasks assigned in the area of customer service processes, according to internal procedures and regulations, in an effective and efficient manner; Performs accurate and timely the allocated activities; Works on clearly instructed assignments with guidance; Contributes with ideas and suggestions to improve personal efficiency / effectiveness; Dedicated to the continuous improvement of own technical abilities and to assimilate new information from more senior colleagues in area of activity; Ensures compliance with internal controls with regards to customer service activities in the area of activity; Provides information requested by the team lead/manager promptly, keeps data up to date and similar activities for the use by others; Prepares input for decision making by others; Implements measures to improve the standardization and optimisations of customer service processes.

Your profile Bachelor’s degree

Finance; Relevant professional experience: 0-1 years; Good understanding of key functional areas related to customer support processes; Basic customer service knowledge; Customer orientation and ability to adapt/respond to different type of requests; Good knowledge and skills of Microsoft Office; Basic knowledge and understanding of related legislations/norms, internal rules/guidelines; Basic customer support knowledge and principles applied in Oil & Gas Industry; Solid execution skills proved by ability to adjust to new tasks & situations in an effective manner, showing flexibility in the way of thinking and acting; Fluent in English (speaking and writing).

What OMV Petrom can offer you Long weekend plans are always welcome - on Friday, our office hours end at 14.00. You can rely on a health insurance that covers medical treatment in a variety of private medical clinics. You can work from home, if the work activity allows. The number of your days off increase according to your work experience so that you'll enjoy more free time. We aim to make your vacation days happier, by paying each vacation day double.

Are you a top performer? Your work can be rewarded each three months based on performance results. Additional days off and various financial support for different events like marriage, child birth, etc. Access to LinkedIn Learning and a variety of development programs. Do you prefer cars or bikes? We have free private covered parking.