Support Tech Lead

Job description

We are looking for 7 to 9 yrs of experienced and hands-on SSIS and SQL Server Support Tech Lead to manage, optimize, and troubleshoot our core database and data integration environments. In this role, you will lead a team of support and database engineers, handle critical production incidents, optimize slow-running queries, and ensure high availability of our MS SQL Server and SSIS infrastructure

Key Responsibilities

Production Support & Incident Management: Lead the triage, troubleshooting, and resolution of critical production issues related to SQL Server databases, jobs, and SSIS package failures ETL & SSIS Optimization: Monitor, review, and fine-tune SSIS packages to improve execution performance, error handling, and logging mechanisms Database Performance Tuning: Analyze and optimize complex T-SQL queries, stored procedures, indexes, and execution plans to reduce server load and latency

Technical Leadership: Guide and mentor junior and mid-level support engineers, conduct code/script reviews, and establish operational best practices Automation & Maintenance: Implement proactive maintenance routines, index rebuilding strategies, database backups/restores, and automation scripts using PowerShell or SQL Agent Collaboration: Coordinate with cross-functional development, infrastructure, and business stakeholder teams during root cause analysis (RCA) and deployment cycles

Required Qualifications & Skills

Experience: 7 to 9 years of total IT experience, with at least 4+ years specializing in MS SQL Server administration/development and SSIS production support.

SQL Server Expertise

Deep proficiency in T-SQL programming, stored procedures, triggers, indexing strategies, and query performance tuning.

SSIS Proficiency

Expert-level capability in designing, deploying, and troubleshooting SQL Server Integration Services (SSIS) packages.

Monitoring & Tooling

Hands-on experience with SQL Server Management Studio (SSMS), SQL Server Agent, and performance monitoring tools.

Scripting

Basic to intermediate proficiency in PowerShell or Python for automation tasks.

Soft Skills

Strong analytical mindset, excellent client/stakeholder communication, and experience managing on-call support rotations or incident queues