L2 JAVA Support Specialist

Job description

Req ID

384813 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a L2 JAVA Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). L2 Application Support Engineer

Role Overview

We are seeking an experienced L2 Application Support Engineer with a strong background in Java, Unix, and SQL . In this role, you will support product servers and clients on cutting-edge platforms, collaborate with global cross-functional teams, and contribute directly to our continuous delivery and system performance enhancements.

Responsibilities

Issue Resolution: Actively provide tier-2 support for complex production issues, delivering detailed technical analysis and root cause analysis (RCA).

Bug Fixes & Testing

Assist with code fixes and execute rigorous testing to ensure stability before deployment.

System Maintenance

Support product servers and client platforms on advanced infrastructure.

Continuous Improvement

Contribute to CI/CD workflows and focus daily on enhancing application performance and operational efficiency.

Team Collaboration

Work effectively within a regional and global team setup, providing valuable technical feedback and support to Core Development teams.

Incident Management

Implement definitive corrective actions for production environment issues to prevent recurrence.

Basic Qualifications

Experience: 3+ years of professional experience in application maintenance and production support roles.

Database & OS

Strong proficiency in Unix/Linux environments and writing advanced SQL queries .

Scripting & Automation

Proven knowledge of scripting languages (e.g., Shell, Python, or Bash).

Core Technical Skills

Practical programming knowledge in Java and experience debugging Java-based applications.

Soft Skills

Demonstrated communication and collaboration skills, with the ability to take ownership and lead initiatives in a global workspace. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs.

While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses.

If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .