Sales Representative Crm Penang

Job description

Sales Representative, CRMLocation

Penang#LI-HybridAs a Sales Representative at Novartis, you will be a key driver of customer engagement and sales performance. Acting as the face of our customer experience approach, you will build trusted relationships with healthcare professionals, deliver meaningful value to customers and patients, and help drive sustainable growth in a compliant and ethical manner.This role is ideal for a commercially driven professional who is passionate about creating customer-centric experiences, using insights to shape engagement strategies, and collaborating across teams to address unmet needs in healthcare.

Responsibilities

Major accountabilities

Drive competitive sales growth by developing and executing effective territory, account, and customer engagement plans.Personalize customer engagement journeys for target healthcare professionals by leveraging customer preferences, available content, data insights, and multiple engagement channels.Build long-term, trusted partnerships with healthcare professionals to strengthen collaboration and support improved outcomes for customers and patients.Deliver memorable, customer-centric experiences by listening to customer needs and understanding the healthcare environment in which they operate.Use available data sources to dynamically prioritize, refine, and adapt customer interaction plans.Share customer insights with internal stakeholders to support the development of relevant product, indication, campaign, and engagement content.Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needsRequirements: University degree in

Life Sciences, Pharmacy or Science relatedMinimum 1 year of experience in the pharmaceutical or healthcare industry.Strong sales and customer engagement capabilitiesAbility to communicate scientific and clinical information effectively to healthcare professionalsStrong planning, prioritization, and territory management skillsCommitment to compliance, integrity, and delivering high-quality execution