Customer Technical Support Co-op/Intern

Job description

Position

Customer Technical Support Co-op/Intern Number of Position(s): 3 Duration: 4 Months Date: Jan. 4th - Apr. 30th, 2027 Location: Onsite Ottawa, ON, CANADA EDUCATIONAL RECOMMENDATIONS Currently a candidate for diploma, bachelor’s or master’s degree in network technology, Computer/Software/Electrical/Telecommunications Engineering, Computer Science, or related field with an accredited school in Canada.

Responsibilities

What you will do

Troubleshoot customer network issues across various IP Service Router platforms. Manage and support network environments using Nokia SR Linux (SRL), including configuration, troubleshooting, and upgrades. Assist in reproducing customer issues in the lab and documenting test results. Perform basic configuration tasks on routers and switches under supervision. Identify opportunities for automation and develop solutions. Help prepare presentations or summaries based on findings from lab tests or customer cases.

Participate in continuous learning through internal workshops, trainings, and shadowing opportunities.

Qualifications

You Have

• Knowledge of concepts like the OSI model, TCP/IP, subnetting, routing protocols (e.g., OSPF, BGP), and switching technologies (e.g., VLANs, STP)
• Strong knowledge of Linux platforms
• Strong knowledge of coding and automation
• Excellent communication skills and ability to work well in a team environment
• Excellent written communication skills Quick learner and willing to share knowledge with others on the team It Would Be Nice If You Also Had IP Certifications or equivalent Basic knowledge of how to configure routers and switches Exposure to tools such as Wireshark and IXIA