FN TEC Engineer

Job description

As an Fixed Network Technical Expertise Center Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.y.

Responsibilities

Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution. Reproduce and isolate issues in lab environments for deeper analysis. Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D. Conduct root cause analysis and recommend corrective actions. Develop and maintain knowledge base content to enhance team efficiency and customer support.

Participate in a global on-call rotation to support critical issues. Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities. Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.

Qualifications

You have: Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field. 5 to 9 years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them). Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).

Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented. Ability to develop structured technical documentation and communicate effectively with technical teams. Experience working independently and in diverse, global teams. Good soft skills and perform well under pressure.

It would be nice if you also had

Scripting experience, particularly with Shell or Python. Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols. Cisco or Nokia IP certifications