Customer Solutions Architect

Job description

This role is responsible for the end-to-end architecture, testing, commissioning, and deployment of secure, highly available, and standards-compliant systems, working closely with customers, suppliers, and multidisciplinary project teams to ensure successful project delivery.

Responsibilities

Design, validate, and deliver end-to-end integrated communications solutions that meet customer, operational, and contractual requirements. Lead system integration and interoperability testing across multi-vendor environments, ensuring seamless operation of networks, platforms, and business systems. Develop and execute Validation & Verification (V&V), Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and Testing & Commissioning (T&C) procedures.

Manage technical relationships with customers, subcontractors, third-party suppliers, and internal stakeholders throughout the project lifecycle. Plan and execute complex system migrations, including configuration management, cutover activities, rollback strategies, and operational transition. Produce and maintain comprehensive engineering documentation, design specifications, interface definitions, technical procedures, and as-built documentation.

Ensure compliance with international standards and best practices applicable, including IECEx, EMC/EMI, safety, cybersecurity, environmental, and hazardous-area requirements. Manage system requirements, interfaces, and technical risks to ensure successful project execution and customer acceptance. Provide on-site leadership during integration, commissioning, troubleshooting, and handover activities while maintaining strong customer relationships.

Qualifications

Professional Skills

Strong stakeholder management and customer-facing communication skills. Proven ability to lead multidisciplinary engineering activities in international environments. Excellent technical documentation and reporting capabilities. Effective coordination of suppliers, contractors, and cross-functional teams. Fluent English communication; additional languages highly valued in multinational project environments. Willing and available to travel globally for site integration, testing, commissioning, and customer support activities.

Hands-On

Technical Experience

Installation and configuration of communication and network systems. Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT). Field equipment and subsystem testing. System commissioning and operational readiness verification. Operations and maintenance support. Third-party system integration. Root-cause analysis and troubleshooting of complex technical issues. Development and verification of as-built documentation.

Technical Competencies

Enterprise and industrial network architecture design. Routing and switching technologies including OSPF, IS-IS, BGP, RSVP, LDP, QoS, IP VPN, VLAN, VLL/VPLS, and NAT. High-availability and mission-critical communications systems. Secure network design and implementation. Firewalls, IPS/IDS, SIEM, DPI, proxy technologies, and cybersecurity best practices for critical infrastructure environments. Security validation, testing, and troubleshooting.

Fiber optic infrastructure design and implementation. Integrated communications systems for offshore and industrial facilities. Multi-vendor system integration and interoperability management. Cisco networking and security certifications (CCNA, CCNP, or equivalent). Industry-recognized cybersecurity and network infrastructure certifications.