Field Service Technician

Job description

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship. In this role, you will perform on‑site installation, service, repairs, preventive maintenance, and site surveys on a variety of beverage dispensing equipment at customer locations. You will serve as the primary on‑site technical contact, diagnosing and resolving equipment issues while providing responsive, professional customer support. You will also instruct customers on the proper operation and care of their equipment to ensure consistent performance and optimal drink quality.

Through your technical expertise and customer‑focused approach, you will help ensure high levels of customer satisfaction and reliable equipment operation.

ESSENTIAL DUTIES

AND RESPONSIBILITIES: Receive dispatched service calls via dispatcher, cell phone, voice mail or other company methods and ensure prompt response. Perform dispatched service calls, diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix, temperature and taste). Assess if equipment can be repaired or make recommendations for replacement. Perform preventative maintenance as needed.

Train customers in maintaining equipment as required. Report any misuse of equipment to supervisor. Follow up with account until call is completed and update manager/supervisor, other technicians and dispatcher as necessary to assure customer satisfaction. Close out all calls on hand held or with dispatch, upon completion in a timely manner. Report all service activities accurately on hand held or invoice/service orders at the completion of every call.

Complete and submit all other pertinent information required by supervisor/manager in a timely manner. Responsible for maintaining accurate parts and equipment inventories. Maintain specified levels on hand as required. Responsible for keeping vehicle clean and organized inside and out and scheduling routine vehicle maintenance. Operate and manage company issued vehicle, tools and equipment in accordance to company guidelines.

Perform receipt of goods for direct shipped parts. Support dispatcher in routing and prioritization of calls as needed. Travel throughout the region to assist with other projects as necessary. Act as liaison between manager and sales team keeping them informed and updated regarding customer concerns. Identify areas of opportunities (i.e., flavor changes, new product additions, competitive presence, etc.) as it relates to customer concerns and customer growth activities.

Communicate opportunities to manager and sales cross-functional partners as necessary. Understanding and completion of all applicable safety programs and processes. Other duties as assigned.

QUALIFICATIONS

High School diploma and technical school certification required. Prior beverage, refrigeration, plumbing and electronic experience preferred. Valid driver’s license with less than 2 moving violations. Basic mechanical aptitude required. Must have the ability to apply basic skills and techniques to perform tasks and resolve routine questions and problems. Must have basic computer and data equipment skills. Flexibility to work on call shifts, weekends and varying work schedules 365 days of year required.

Salary

$46,992.60 to $70,693.00 per year Bonus Eligibility: Yes The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.

Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.

In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467. Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition

418932 Foods you love. Brands you trust.

ESSENTIAL DUTIES

Perform preventative maintenance as needed. Train customers in maintaining equipment as required. Report any misuse of equipment to supervisor. Maintain specified levels on hand as required. Other duties as assigned.

QUALIFICATIONS

Basic mechanical aptitude required.

Job Requisition

418932