Roles Administration Associate

Job description

Position Summary

The Roles Administration Associate executes all transactional activities within Role Coordination function using the appropriate tool/s and procedures within the agreed SLAs and KPIs, ensuring compliance to internal control requirements. Evaluate and execute end-user role assignment request based on market agreed procedures/policies Collaborates with market Internal Control or Control Framework team on role assignment concerns like SOD, role-on-top and cross-market role requests.

Performs End User Role localization and ensure it is delivered on time. Execute Role Variant creation and update in PRAM. Raise a RDS based on the input received from Analyst or Market Role Links.

• Documents all requests/activities in the ticket management tool following defined standards and best practices
• Ensures timely resolution of all tickets within agreed

SLAs and KPIs

• Ensures timely response to emails sent to the group's generic mailbox First level analysis of issue related to authorization such as SU53 interpretation, role assignment, or activity types.
• Updates CATS in a timely manner Create/review/update Standard Routines Continuous awareness and adherance to GLOBE standards, control best practices and risk and control procedures
• Deliver process improvement initiatives
• Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time.

What will make you successful Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field. Experience in SAP security, user access management, IAM, or related IT support functions is an advantage. Good analytical and problem-solving skills. Strong attention to detail and ability to work with large volumes of data. Effective communication and stakeholder management skills.

Ability to work in a multicultural and fast-paced environment. SAP Role Lifecycle Management User Account Management SAP Security Concepts and Segregation of Duties (SoD) PRAM, LORA, ServiceNow, OneIM SoD, and SAP platforms

SLAs and KPIs

• Deliver process improvement initiatives

Good analytical and problem-solving skills. Effective communication and stakeholder management skills.