Senior Client Manager

Job description

Reporting to the Head of Client Management Japan, this role will be responsible for coordinating all business activities for nominated key clients to maintain premium revenue growth with a focus on profitability. Depending on the nominated client, this responsibility will extend globally. The role will require strong leadership and management of colleagues to ensure business objectives are achieved and colleagues are motivated to perform.

The position will have various key stakeholders, most notably the senior management including the board members and the client teams (treaty underwriters, facultative underwriters, claims, etc).

Your Role

Develop, strengthen and steer relationships with existing clients and brokers. Identify and maintain solid relationships with key decision-makers, whilst establish networks at the relevant levels. Together with respective client teams as well as internal service providers, develop a clear understanding of the clients' risk management and (re)insurance needs and then implement a strategy to provide solutions, considering Munich Re’s complete product offering and expertise.

Drive all aspects of client negotiations in order to deliver the best possible solutions / offerings to the clients, in a timely and efficient manner. Develop and execute client strategies towards the achievement of planned growth and profit targets. Lead the identification and development of new and existing business opportunities within the strategic focus of Munich Re, also to proactively ensure overall client satisfaction.

Lead client teams to achieve business imperatives and meet / exceed customer expectations, ensuring service standards are achieved across all aspects of client interaction. Develop technical competencies of client teams to ensure we have the necessary skills to meet customer and employee expectations. In partnership with the underwriting teams, apply underwriting knowledge in the assessment and acquisition of client accounts.

Maintain and develop industry profile and visibility, by developing individual market reputation and participating in industry events etc. Your Profile 10+ years of experience in non-life (re)insurance underwriting / sales environment. Strong teamwork and networking skills, willingness to cooperate and share knowledge within cross-cultural and virtual teams. Ability to actively listen, professionally communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.

Team leadership experience is an added benefit. Japanese and English fluency is necessary.