Infrastructure Support Analyst

Job description

M&T’s End User Computing Team is focused on providing modern digital experiences to the entirety of M&T Bank employees - allowing them to focus on their job, not their technology. Our Microsoft suite, collaboration tools and hardware used by employees are all part of the constantly evolving set of foundational capabilities we are responsible for shepherding. We build and deliver a wide variety of cutting-edge capabilities used across the enterprise to provide the best internal customer experience possible, enhancing the ability of our business partners to deliver.

Location

475 Crosspoint Parkway, Getzville, NY Are you ready to embark on an exhilarating career journey? Join our dynamic team as an IT Support Specialist and experience a role like no other. We're not just offering a job; we're offering a thrilling adventure in technology support. If you're ready to ditch the cubicle and embrace a hands-on, customer-centric role where every day is an exciting challenge, apply now. Join us in delivering top-notch IT support and becoming a vital part of our team's success.

Your adventure starts here!

Responsibilities

Workplace Technology Hero: Be the first responder to help desk escalations, armed with your problem-solving skills and a readiness to tackle any challenge that comes your way.

Master of Multitasking

Complete a variety of tasks, from resolving technical incidents to responding to service requests, all while maintaining a keen eye for detail.

Tech Troubleshooter

Utilize your diagnostic prowess to troubleshoot issues using basic diagnostic tools, ensuring our systems run smoothly.

Maintenance Maestro

Follow Standard Operating Procedures to perform system maintenance tasks, including patching, health checks, and updates. When anomalies arise, you'll research and report complex issues to senior staff.

Team Player

Collaborate on exciting projects with your fellow team members and provide guidance to less experienced colleagues.

Innovation Advocate

Identify opportunities to enhance existing procedures, making our processes more efficient, and document these improvements.

Risk-Aware Professional

Understand and adhere to our risk and regulatory standards while identifying and escalating any risk-related issues.

Internal Control Guardian

Maintain our internal control standards and address audit points promptly, ensuring compliance with external regulations.

Adaptable Problem Solver

Handle various related duties as assigned, adapting to new challenges and learning opportunities.

Education and Experience

Required: Minimum of 4 years’ higher education and/or work experience. Prior experience in digesting technical information and communicating technical problems effectively. Experience supporting MacBook and IOS devices Detail-oriented, with excellent written and verbal communication skills

Preferred: A bachelor's degree in a technology-related field, along with at least 5 years of higher education and/or work experience, will set you apart. Certifications or special training in related technologies are a big plus. We support our team members with generous benefits. Competitive compensation Health, welfare, and retirement benefits 401(k) match at 5% Work-life balance and flexible work arrangements Banking Officers start with 25 days PTO plus 12 paid holidays 40 hours paid volunteer hours per year Much more.

For details, see

M&T Benefits Overview M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Getzville, New York, United States of America