Director, Head of Transaction Services

Job description

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world.

Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organisation, and community we serve. The Opportunity This is a high-profile leadership role at the heart of Transaction Banking technology across EMEA. You will act as the primary technology partner to senior business leaders, bringing both strategic perspective and delivery expertise. You will play a critical role in shaping and delivering technology that underpins Trade Finance, Payments, and Core Banking, while building trusted relationships with stakeholders across regions and functions.

Scope of Role

• Trade Finance platforms and channels
• Cash Management and Payments Channel Technology
• Core Banking (T24) for Saudi Arabia
• Regional and global stakeholder partnerships
• Service delivery, resilience, and governance across EMEA

Key Responsibilities

Executive Business Partnership

• Act as the trusted advisor and primary technology contact for Transaction Banking leadership across EMEA
• Build deep and strong relationships with senior business leaders, their teams and global partners
• Translate business strategy into actionable technology direction
• Represent EMEA in global forums

Strategy & Technology Leadership

• Shape and deliver cohesive technology strategy across trade, payment channels and core banking
• Lead platform roadmaps supporting growth and regulatory change
• Balance innovation with operational stability
• Support investment prioritisation Platform & Service Ownership
• Trade Finance systems including T360, payment channels (e.g. Coconet), Core Banking (T24)
• Ensure resilience, scalability, and regulatory alignment
• Oversee upgrades and vendor management
• Drive continuous service improvement

Payments & Connectivity Leadership

• Lead EMEA Payments Channel Technology including SWIFT and host-to-host connectivity
• Ensure readiness for regulatory changes including PSR and Instant
• Guide payments architecture strategy, leveraging AI and DX as appropriate

Delivery Excellence & Governance

• Ensure high-quality service delivery across platforms
• Maintain governance across risk and regulatory frameworks
• Drive resilience and operational excellence
• Address technical risk and legacy systems

People Leadership

• Lead diverse, high-performing teams across locations
• Foster inclusive and collaborative culture
• Coach and mentor future leaders
• Promote continuous improvement Skills, Experience & Leadership Profile What You Bring
• Ability to influence and build trust with senior stakeholders
• Transaction Banking, Payments, and Trade Finance SME – deep and evidenced business understanding
• Expertise in T24, trade channels & systems (T360) and payments channel technologies
• Strong and demonstrable understanding of AI and DX and how to apply the same
• Track record in complex global environments
• Strategic thinking with practical execution

How You Work

• Clear and confident communicator
• Strong judgement and balanced decision-making
• Collaborative and inclusive mindset
• Comfortable navigating complexity
• Outcome-focused and empowering to others

Why Join MUFG

• Work directly with senior leaders
• Shape Transaction Banking technology strategy across EMEA
• Be part of an inclusive and supportive culture
• Deliver meaningful impact We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.

We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.