Administrator, E-banking Implementation

Job description

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

What you'll do

As an E-banking Implementation Administrator, you will be entrusted with supporting the Transaction Banking team in delivering distinguished service on advanced E-banking systems.

• Respond promptly and thoughtfully to daily client enquiries regarding E-banking systems and cash products, ensuring all matters are addressed with meticulous care.
• Deliver consistently high-caliber service to both external clients and internal stakeholders by maintaining open channels of communication and offering reliable assistance.
• Troubleshoot client issues related to E-banking systems, providing empathetic guidance and practical resolutions to challenges encountered.
• Conduct informative training sessions for clients on the Bank’s E-banking system, offering hands-on support throughout the instructional process.
• Collaborate closely with Operations teams to ensure transactions are processed accurately, efficiently, and in accordance with established timelines.
• Work in concert with Relationship Managers to discern client requirements, furnishing support that advances business promotion efforts.
• Cultivate enduring relationships with clients by proactively identifying their needs, enhancing product utilisation, and sharing pertinent solutions.
• Review and update E-banking and Cash Management product materials regularly to ensure content remains aligned with internal standards and external regulations.
• Prepare comprehensive training materials for both internal staff and external clients, guiding them through the effective use of the Bank’s E-banking system.
• Perform registration services for clients, including managing alteration notices and preparing applications as necessary.
• Coordinate client onboarding and implementation projects for E-banking and Cash Management solutions, liaising with Relationship Managers, Operations and Product teams to ensure successful delivery and client adoption.

What you bring

To excel as an E-banking Implementation Administrator, you bring demonstrable experience supporting digital banking platforms or analogous environments.

• At least one year of relevant experience is preferred.
• A thorough understanding of relevant systems and procedures enables you to provide dependable support across all facets of E-banking implementation.
• Comprehensive knowledge of banking products and services ensures you can address client needs effectively whilst adhering to organisational protocols.
• Excellent interpersonal skills allow you to communicate clearly with clients, colleagues, and stakeholders from diverse backgrounds.
• Proficiency in Japanese is preferred due to frequent interactions with Japanese clients.
• Proficiency in English is essential for engaging with international clients and preparing documentation.

We regret to inform that only shortlisted applicants will be notified. Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.