Senior IT Support Data Center Technician

Job description

Building strong working relationships with people working within the data center and at corporate. Providing IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). Providing support on onboarding new PCs and laptops. Ensuring SAW devices are in a “healthy” state, meeting Security's compliance standard. Receiving confidential information to perform BIOS setting changes.

Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices. Providing guidance to users for common SAW repair issues and escalating issues experienced by users. Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt. Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed.

Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes. Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed. Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.

Embody our culture and values. High school diploma or equivalent At least three years of experience supporting IT equipment or related technology. These requirements include, but are not limited to the following specialized security screenings: Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience Willigness in operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.) Perform and execute organization's safety programs and policies, and compliance knowledge.

Valid driving licence - preffered