Cloud Solution Architect Director - AI Business Solutions

Job description

Customer Centricity Be the Voice Of the customer

Leads team on proactively acting as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and/or internal communities Coaches on building relationships with technical and business decision makers. Leads and elevates interactions with C-suite roles to address security, compliance, and risk needs, involving experts as needed.

Deliver Customer Satisfaction

Drives team to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.

Execute with Operational Excellence & Agility

Leads team to operate according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record.

Focus on Continuous Upskilling & Improvement

Leads team to identify and communicate delivery gaps, linking patterns across business and tech to improve products, IP, and processes for scalable solutions. Leads team on developing local thought leadership and innovation. Leads team to contribute to IP, especially in emerging areas like AI, and to build scalable models. Leads team to participate in external communities, sharing learnings internally. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 6+ years experience working in a customer-facing role (e.g., internal and/or external). 6+ years experience leading technical projects, teams, or functions.

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation.