Technical Support Engineering Manager

Job description

People Management

You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.

Response and Resolution

You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.

Readiness

You ensure your team has the technical skills required to provide a great customer experience.

Product/Process Improvement

You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.

Business Integration

You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience 1+ year(s) of experience of managing people.