Site Reliability Engineer 2

Job description

Incident triage and first-line response

Provide on-call coverage for incoming incidents across CDI services. Perform initial investigation, severity assessment, and routing to owning engineering teams.

Agentic triage system development

Build and extend AI-driven agents that ingest ICM alerts, correlate with recent deployments and feature flag rollouts, check known-issue databases, and produce initial assessments with suggested severity and owning team.

TSG and known-issue matching

Develop automation that matches incoming incidents to relevant Troubleshooting Guides (TSGs) and known issues across Fabric and Power Platform — reducing investigation time and enabling faster resolution. 4+ years of software engineering experience in site reliability, Live site operations, or incident management for cloud services.

Good programming skills in one or more of: C#, PowerShell, Python, KQL/Kusto. Experience with incident management systems and workflows (ICM, PagerDuty, ServiceNow, or similar). Experience with monitoring, alerting, and observability systems (Kusto, Geneva, Grafana, or similar). Ability to work in an on-call rotation across time zones in a geographically distributed team. Experience interface with engineers, leadership, support, and customers.

Experience building AI/ML-driven automation, agents, or intelligent workflows (e.g., using LLMs, Copilot extensibility, MCP servers, or agentic frameworks). Familiarity with Live site ecosystem management (including log traversal, incident management, telemetry analysis, etc.) Experience with Azure, Power BI, and Fabric services. Experience with Troubleshooting Guide (TSG) authoring and incident pattern analysis. Understanding of SLA management, customer communications, and escalation workflows for cloud services.