Customer Success Account Manager

Job description

Working under the direction of senior CSAMs and an M1 Manager, the CSAM operates within a defined pod covering a shared portfolio of accounts. Executive partnership and execution Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders. Support agent and Copilot adoption motions across assigned pod accounts. Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.

Coordinate remediation follow-ups across internal teams. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience. Fluency to read, write and speak in English. 0-2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics. Demonstrated comfort with AI tools and AI-first ways of working. Coursework or experience in program management, business operations, or an MBA in progress or completed.

Exposure to enterprise software, cloud platforms, or B2B customer success. Experience working in pod, squad, or matrixed team structures.