Principal Program Manager - Agentic AI

Job description

Roadmap Development

Define and drive the agentic AI roadmap for Azure Supportability to meet customer experience and efficiency objectives.

Drive Clarity

Create, review, and gain alignment on requirements, specs, and other documents to drive clarity with engineering and business teams.

Cross-Team Leadership

Partner with engineering, product, and support teams to align goals, OKRs, and delivery milestones for agentic AI initiatives.

Stakeholder Communication

Own all stakeholder management including clearly communicating benefits, providing routine updates, and creating feedback loops so that we can iterate effectively.

Derive Actionable Insights

Conduct research, interviews, and competitive analysis to stay ahead of the rapidly evolving AI landscape and identify customer needs, pain points, and opportunities.

Quantify Impact

Measure and evaluate the performance, adoption, and feedback for AI efforts, and continually iterate based on data and insights.

Technical Curiosity & Depth

Anticipate and deeply understand technical challenges, constraints and blockers faced and provide recommendations for solving these challenges in a methodical manner. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. Master's

Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 3+ years of experience in developing ML and/or AI based solutions Experience with building and owining agentic AI roadmap.

Experience with with Azure, AWS, or Google Cloud.