Launch Manager

Job description

Lead end-to-end launch planning, execution, and governance across multiple products, services, programs, or business initiatives. Develop and maintain comprehensive launch plans, readiness frameworks, timelines, milestones, and success criteria. Partner with cross-functional teams to assess business impacts, define launch requirements, and coordinate execution activities. Drive alignment across engineering, product management, marketing, sales, operations, finance, compliance, supply chain, and support organizations.

Identify, assess, and mitigate launch risks, dependencies, blockers, and operational challenges while proactively driving resolution plans. Facilitate executive reviews, stakeholder discussions, and decision-making forums to ensure alignment and accountability. Monitor critical paths, launch readiness indicators, and key performance metrics to ensure successful delivery against commitments. Translate strategic business objectives into actionable execution plans that support organizational priorities and customer outcomes.

Establish clear communication channels and provide regular status updates, executive summaries, and launch health reporting. Promote operational excellence through continuous process improvement, launch playbook development, and implementation of best practices. Support portfolio planning, intake assessments, prioritization, and resource alignment to maximize business impact. Drive post-launch reviews, capture lessons learned, and implement improvements to strengthen future launch execution.

Drive a culture of continuous improvement by identifying process gaps, reducing operational complexity, and implementing scalable solutions that improve launch execution and business outcomes. Leverage AI, automation, and emerging technologies to increase efficiency, enhance decision-making, improve insights, and streamline launch management processes. Partner with stakeholders to identify opportunities for digital transformation and operational innovation across launch planning, readiness, reporting, and governance.

Develop and maintain launch frameworks, knowledge bases, playbooks, and best practices that promote consistency, repeatability, and organizational learning. Utilize data analytics, AI-powered tools, and business intelligence solutions to generate actionable insights, measure launch effectiveness, and inform strategic decisions. Champion experimentation and adoption of new tools, processes, and methodologies that accelerate business value and improve customer and partner experiences.

Lead post-launch reviews and retrospectives, using lessons learned and performance data to drive continuous process optimization and future readiness improvements. Bachelor's Degree in Operations, Business Supply Chain, Finance, Business Management, Accounting, Human Resources (HR), Organizational Development or related field AND 4+ years experience in operations or process design or program/project management OR equivalent experience. 5 years of Project Management experience with a focus on Operations program management.

Proven experience leading complex cross-functional programs, product launches, or business initiatives in a fast-paced environment. Demonstrated project, program, and stakeholder management skills with the ability to influence at all organizational levels. Experience managing competing priorities, ambiguity, risks, and dependencies across multiple workstreams. Exceptional communication, presentation, facilitation, and executive engagement skills.

Ability to synthesize complex information into clear recommendations, action plans, and decision-ready materials. Demonstrated ability to drive results through collaboration, accountability, and operational rigor. Passion for delivering exceptional customers and business outcomes. Experience in a multinational environment. Operations experience. Initiative and drive for continuous improvement and delivery against objectives.

Ability to work under and meet continual deadline constraints. Negotiation skills with the ability to impact and influence at a leadership level. Ability to manage short, medium, and long-term planning horizons concurrently. Understanding of financial principles. Experience engaging with Finance Stakeholders. MBA is a plus.