Customer Success Account Management

Job description

Build customer relationships Learn how to engage customers, partners, and internal stakeholders and adapt your communication to different audiences and technical levels. Build foundational relationships with customer stakeholders and technical professionals, supported by experienced colleagues and account team leaders. Look beyond immediate support needs to understand each customer's business objectives, technology roadmap, priorities, and opportunities for greater value.

Support customer success planning, customer-facing reviews, engagement prioritization, and conversations with technical stakeholders. Coordinate delivery resources, contribute to internal program reviews, and support clear, timely communication when issues need escalation. Participate in account-team planning and help connect Customer Success Plans with broader account priorities and deliverable programs of work. Work with account teams to shape practical programs that support adoption, value realization, security, and long-term success.

Improve customer health and delivery quality Coordinate people and resources, follow quality standards, and help deliver a consistent customer experience that turns plans into measurable value. Build technical aptitude and industry awareness so you can translate customer conversations into clear business impact and value. Bring curiosity and creativity to the design and execution of inclusive customer programs, services, and success initiatives.

Learn to influence through collaboration by bringing together the right people, communicating clearly, and helping diverse teams move toward shared outcomes. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field OR equivalent experience. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Exposure to customer planning, project coordination, technology, data analysis, service delivery, or stakeholder communication in any academic, community, or professional setting.