Customer Care Coordinator (Part Time) - Beau Rivage

Job description

Biloxi, Mississippi The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

At Beau Rivage Resort & Casino, every guest interaction matters—whether it's in person or over the phone. As a part-time Customer Care Coordinator , you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver WOW service with your professionalism, empathy, and attention to detail. Your voice will set the tone for the MGM experience—right from the comfort of your home.

THE STARTING RATE

$16.40 an hour TRAINING SCHEDULE: All new hires are required to complete a 4-week on-property training program.

The training schedule is as follows

40 hrs | 11:00am - 7:00pm Monday - Friday Attendance is required for all four weeks, regardless of part-time or full-time status WORK ENVIRONMENT: This is a remote (work-from-home) position You must have a quiet, distraction-free workspace and a reliable internet connection (minimum 300 Mbps bandwidth) Occasional in-person meetings and/or training will be required at our office or designated locations THE DAY-TO-DAY:

• Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events
• Greet every caller with warmth, enthusiasm, and a genuine desire to help
• Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism Proactively upsell and cross-sell experiences to enhance the guest journey
• Represent the MGM brand with care, consistency, and a focus on personalized service THE IDEAL CANDIDATE: Brings
• 1+ years of prior relevant work experience in a call center setting or a customer service position Holds a High School Diploma or GED Possesses strong computer navigation and multitasking skills
• Demonstrates positive energy, a problem-solving mindset, and a commitment to excellence THE PERKS & BENEFITS: Work-from-home flexibility for better work-life balance Discounts on hotel stays, dining, entertainment, and retail at MGM Resorts Access to exclusive deals through our partner network (travel, electronics, wellness, and more) Comprehensive health care, 401(k), and paid time off Free meals during on-site meetings or trainings Opportunities to grow your career across a global hospitality leader VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15084 Are you ready to JOIN THE SHOW ?

Apply today!