Deputy Manager - Collections

Job description

Our Opening and

Your Responsibilities

• Lead and manage a team of approximately 20 collectors responsible for driving collections and reducing outstanding accounts receivable balances.
• Demonstrate strong experience in managing US-based customers and stakeholders, ensuring effective communication and relationship management across multiple business units.
• Possess operational experience in US collections and/or customer service operations, including both voice and email-based engagement models.
• Take end-to-end ownership of the collection’s portfolio, with a strong focus on resolving past-due receivables, particularly in higher aging buckets (30+, 60+, and 90+ days overdue). Ensure achievement of productivity, effectiveness, and quality metrics as defined by management.
• Monitor and communicate portfolio performance, including key metrics such as Promises to Pay (PTP), disputes, escalations, aging trends, collection effectiveness, and ongoing follow-ups.
• Drive collections strategy through regular reviews, root cause analysis, and implementation of action plans to improve cash flow and reduce delinquency.
• Collaborate with the MIS and Analytics team to develop and enhance dashboards, reports, and visualizations that provide actionable insights into portfolio performance and operational challenges.
• Partner with the Process Automation and Digital Transformation teams to identify automation opportunities, define business requirements, and support implementation of process improvements.
• Work closely with the Cash Application team to investigate and resolve unapplied cash, unidentified receipts, deductions, and other payment allocation issues impacting collections performance.
• Ensure compliance with company policies, internal controls, and customer specific collection procedures.
• Coach, mentor, and develop team members through regular performance reviews, training, and feedback sessions to drive engagement and operational excellence.

What You Need to Succeed Educational Qualification Minimum Graduation Degree, master’s in finance is preferred Technical Skills 10-12 years' experience into international customer service preferably into cash collections. 4-5 years of experience in team leading SAP knowledge will be preferred. Strong stakeholder management skills Soft Skills Good communication skills (verbal, written, presentation) Strong process knowledge with focus on constantly improving productivity and processes.

Our Offer to You 'One Team' that thrives on collaboration and innovation. Opportunities to work with Global teams. An open, fair and inclusive environment Multitude of learning and growth opportunities Medical insurance for you & your family, with access to Telemedicine application A brand name that is identified worldwide with precision, quality, and innovation. About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services.

We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity.

For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here .