Field Service Technician

Job description

Our Opening and

Your Responsibilities

Are you passionate about delivering exceptional customer service and equipped with a strong background in electrical, electronic, or mechanical engineering? We are looking for a proactive and skilled Field Service Technician to carry out both reactive and preventative service work—including installation, commissioning, certification, and maintenance of our product inspection and systems equipment. At METTLER TOLEDO, quality is at the core of everything we do, and customer satisfaction drives every decision.

Join us in a dynamic, supportive environment that values continuous learning and professional development.

Key Responsibilities

Maintenance & Verification : Carry out routine performance verification and preventative maintenance.

Installation

Professionally install and commission new equipment at customer sites.

Breakdown Support

Diagnose and rectify equipment breakdowns efficiently to minimise customer downtime.

Compliance

Promote audits, calibrations, and validation activities to ensure equipment meets industry standards.

Performance & Admin

Meet established KPIs and ensure all administrative tasks, including record maintenance, are completed on time.

Field Travel

Travel regularly to various customer sites to provide on-site technical support.

Stock Management

Manage and maintain your vehicle stock effectively to ensure high first-time fix rates.

What You Need to Succeed Technical Background

An apprenticeship, degree, or equivalent in Electrical or Mechanical Engineering.

Problem Solver

Strong analytical and problem-solving skills with the ability to work under pressure.

Customer Focused

A professional and timely manner when handling customer queries and site visits.

Organised

Excellent time management skills with the ability to work independently and manage multiple priorities.

Communication

Clear verbal and written communication skills to keep customers and the Leicester office fully briefed.

Mobility

A valid UK driving licence is essential, as this role requires travel to various customer locations Our Offer to You 25 days’ annual leave plus Bank Holidays, increasing to 29 days. Option to buy or sell up to 5 additional leave days. Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program. Trustee-based pension scheme and life assurance at four times salary. Commitment to learning and career progression.

About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process.

If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [email protected] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here .