Assistant Manager - Collections

Job description

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Key Responsibilities

Manage daily Credit & Collections activities and ensure timely follow-up on overdue accounts. Drive focused actions on high-value and critical overdue accounts to reduce DSO and improve cash flow. Review past-due customers, escalate critical cases, and participate in controller and forecast meetings. Lead and manage a team of 10–15 members, including performance reviews, quality checks, training plans, and team development.

Prepare Top 20 customer files, MIS dashboards, daily/weekly/monthly reports, and month-end reporting. Prepare and review forecast targets, analyze collection and dispute performance, and take corrective actions where required. Review credit limit requests, credit hold reports, proforma invoice requests, and support credit decision-making as per guidelines. Ensure credit and rebill cases, dispute mailbox emails, re-age requests, and customer account issues are handled within SLAs.

Coordinate with business controllers, finance teams, collectors, and internal stakeholders for issue resolution and overdue reduction. Identify opportunities for process improvement, standardization, and automation of repetitive activities such as reminders, ageing reports, customer follow-ups, and MIS reporting. What You Need to Succeed Education Bachelor’s degree in commerce MBA / Postgraduate qualification in Finance will be an added advantage 5-8 years of experience in Accounts Receivable, Credit & Collections, Cash Application, Dispute Management, or Order-to-Cash process.

Technical Skills

Strong knowledge of Credit & Collections and Accounts Receivable processes. Good understanding of ageing, past dues, DSO, credit limits, deductions, and cash collection. Strong analytical and reporting skills. Ability to review large customer accounts and identify risks. Good working knowledge of SAP, CRM, Excel, and MIS reporting tools. Ability to manage deadlines during month-end and reporting cycles. Soft Skills Fluency in English (written and spoken) Good communication skills (verbal, written, presentation) Stakeholder management skills.

Ability to lead and manage a team effectively. Strong follow-up and escalation management skills. Ability to support team members in query resolution and process improvement. Ability to work collaboratively with internal teams and business stakeholders. Our Offer to You 'One Team' that thrives on collaboration and innovation. Opportunities to work with Global teams. An open, fair and inclusive environment Multitude of learning and growth opportunities Medical insurance for you & your family, with access to Telemedicine application A brand name that is identified worldwide with precision, quality, and innovation.

About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here .