Sr. Insurance Associate

Job description

Description and Requirements

Job Responsibilities

• Review enrollment requests to ensure all required eligibility data is present to enable enrollment for all MetLife products
• Verify eligibility by researching within one or more applications including GroupFacts, UIS, CDF and CBS
• Input data manually into UIS and/or GroupFacts (keying both Core and VB products like Critical Illness, Aura, DLP, others)
• Respond to requestors in a timely manner within TAT
• Clearly & accurately respond to customers/Service teams beyond standard template text (follow up for missing data)
• Terminate employee enrollments
• Auditing to find keying discrepancies
• Partner with key stakeholders to assess root cause and resolve escalations
• Ensure SLAs are met
• Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations