Scrum Master

Job description

Description and Requirements The Team You Will Join When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments.

In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward. The Opportunity The Scrum Master is responsible for enabling Agile teams to deliver business value through effective Agile practices and continuous improvement. Working closely with Product Owners, stakeholders, and cross-functional teams, this role helps drive successful delivery, team effectiveness, and alignment with business priorities.

This is an exciting opportunity to coach teams, foster collaboration, and contribute to the expansion of Agile ways of working across the organization.

Key Responsibilities

Facilitate Agile ceremonies, including Sprint Planning, Daily Scrum, Sprint Reviews, and Sprint Retrospectives, ensuring effective team participation and engagement. Coach and mentor teams in the adoption and continuous improvement of Agile, Scrum, and SAFe practices. Proactively identify, manage, and remove impediments that could impact team productivity, delivery, or overall performance. Partner with Product Owners, business stakeholders, and team members to strengthen collaboration and ensure alignment on priorities and objectives.

Support Sprint Planning and Program Increment (PI) Planning activities, helping teams align delivery plans with business goals and roadmap commitments. Track, monitor, and communicate team progress using Agile metrics, dashboards, and reporting tools. Drive a culture of continuous improvement by facilitating retrospective discussions and supporting the implementation of improvement actions. Enable teams to become self-organizing, accountable, and high-performing while promoting Agile best practices.

Manage risks, dependencies, and cross-team coordination activities that may impact successful delivery. Champion Agile ways of working and contribute to the broader adoption of Agile principles across the organization.

Required Qualifications

Minimum 6 years of experience as a Scrum Master, Scrum Leader, or in a similar Agile delivery role. Strong knowledge of Agile, Scrum, and preferably SAFe methodologies. Excellent stakeholder management, facilitation, communication, and problem-solving skills. Experience supporting multiple Agile teams and facilitating planning and delivery activities. Experience facilitating Program Increment (PI) Planning events. Proficiency with Agile tools such as Azure DevOps, Targetprocess, and Miro.

Strong servant leadership mindset with a focus on team engagement and continuous improvement.

Preferred Qualifications

Experience working within a SAFe (Scaled Agile Framework) environment. Experience managing cross-team dependencies and supporting complex Agile delivery environments. Agile certifications such as Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification are considered an advantage. Passion for coaching teams and driving organizational Agile maturity