Desktop Experience Analyst

Job description

Description and Requirements The Team You Will Join When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments.

In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward. The Opportunity A team to manage desktop experience is essential to exist. This group of Experience experts transcends the service delivery and maintenance functions of a typical IT team.

The team’s mission is to proactively improve DEX inside the organization – while driving business value from their experience management technology. This role involves proactive monitoring of the desktop environment, identifying potential issues, and implementing solutions to enhance the digital experience of employees. We need a strategic thinker with a strong technical background in desktop infrastructure and performance optimization.

Key Responsibilities

• Conduct comprehensive assessments of current desktop performance and identify areas for enhancement.
• Proactively identify and resolve issues that affect desktop performance and reliability.
• Provide technical support and guidance to IT staff and end-users regarding desktop monitoring tools.
• Analyze data collected by monitoring tools to identify trends and areas for improvement.
• Develop and implement strategies for performance improvement, including hardware upgrades, software optimization, and configuration changes.
• Monitor and report on the progress and outcomes of performance improvement initiative
• Provide expert guidance and support to IT staff and end-users on best practices for maintaining optimal desktop performance.
• Stay abreast of industry trends and emerging technologies that can contribute to desktop performance improvements.

Required Qualifications

3 – 4 years of overall experience in desktop support. Strong technical knowledge of desktop hardware, software, Windows OS, and Microsoft Office products. Excellent analytical, problem-solving, and project management skills. Strong communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.

Preferred Qualifications

Experience with performance monitoring and analysis tools. Experience with Nexthink , or comparable endpoint experience and monitoring tools such as Lakeside SysTrack, ControlUp, Riverbed Aternity, HP Workforce Experience Platform (WXP), Tanium, Ivanti Neurons, Microsoft Endpoint Analytics, or Workspace ONE Intelligence Proven track record of successfully managing performance improvement projects. Understanding of network infrastructure and its impact on desktop performance.

Certifications in relevant technologies or project management methodologies. Bachelor’s degree in information technology, Computer Science, or related field. #LI-WRAPJOB Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office. The expected salary range for this position is 85 ,000 - 105,000 .

This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.