Product Strategist – Disability & Absence

Job description

Description and Requirements The Team You Will Join Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces.

Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Product Strategist – Disability & Absence is responsible for solving complex problems across disability and absence by defining customer needs, identifying gaps, and delivering high-value product solutions.

This role focuses on problem-solving, value creation, and process improvement—not just backlog execution. Guided by our purpose— always with you, building a more confident future —and our New Frontier strategy, this role partners across product, operations, and technology to design solutions that improve customer outcomes and operational efficiency. You will define customer personas, clarify problem statements, and ensure each solution has a clear value proposition and fit in the market.

Key Responsibilities

• Lead problem identification and solution design by defining customer personas, clarifying problem statements, and articulating value propositions
• Create data-driven solutions by analyzing trends, identifying gaps, and designing processes that improve customer and operational outcomes
• Oversee business process reengineering using data, AI, and APIs to streamline workflows and increase efficiency
• Manage the product backlog with a focus on value delivery, ensuring priorities align to customer needs and business impact
• Develop strong stakeholder partnerships to validate solutions, refine approaches, and align product, operations, and customer experience

Required Qualifications

• 2+ years of Product Owner or similar experience with a strong focus on problem-solving and solution design
• Knowledge of disability, absence (STD/LTD), or insurance operations
• Proven ability to analyze data, identify gaps, and develop solutions independently
• Experience defining customer personas, problem statements, and value propositions
• Strong communication skills, including the ability to clearly explain problem, solution, and value

Preferred Qualifications

• Experience with business process reengineering or operational transformation
• Familiarity with AI, APIs, and data integration
• Experience working in Agile environments with an outcome-focused mindset
• Ability to connect market trends and customer needs to product solutions
• Bachelor’s degree or equivalent experience The expected salary range for this position is $93,200 - $135,000

This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.