Agency Executive, Agency Management (Sales)

Job description

Description and Requirements Job Purpose

Lead agency-office operations and sales execution to deliver sustainable growth, strengthen agency capability, maintain business quality, and ensure consistent customer service and compliance.

Main Responsibilities

Lead agency-office operations in accordance with company standards, policies, and procedures. Develop and execute plans to achieve production, workforce, productivity, persistency, and business-quality targets. Recruit, develop, coach, and retain agency and unit managers and a professional agent sales force. Drive daily and monthly sales activities, monitor performance, and implement timely corrective actions. Motivate agency leaders and field representatives to improve productivity, overcome performance barriers, and exceed targets.

Strengthen the leadership pipeline by identifying and developing high-potential agency talent. Analyze sales, workforce, activity, persistency, and business-quality trends to identify gaps and opportunities. Maintain accurate agency MIS and deliver timely performance reports, forecasts, and management updates. Collaborate with training, operations, customer service, marketing, and other functions to deliver agency priorities.

Champion high-quality customer service and ensure effective resolution of pre- and post-sales issues. Ensure compliance with regulatory requirements, company policies, ethical standards, and sales practices. Provide actionable market and field feedback to support continuous improvement and distribution growth. Undertake additional responsibilities assigned by the Agency Director.

Job Specification

Must be confident in delivering training and in public speaking. Must have good skills in Microsoft application. Must be comfortable with travel as per business need. Must have good verbal and written communication skills in Nepali & English.

Education

Master’s degree or equivalent.

Compensation

As per company policy.