Sr. Insurance Associate

Job description

Description and Requirements

Job Responsibilities

• Review enrollment requests to ensure all required eligibility data is present to enable enrollment for all MetLife products
• Verify eligibility by researching within one or more applications including GroupFacts, UIS, CDF and CBS
• Input data manually into UIS and/or GroupFacts (keying both Core and VB products like Critical Illness, Aura, DLP, others)
• Respond to requestors in a timely manner within TAT
• Clearly & accurately respond to customers/Service teams beyond standard template text (follow up for missing data)
• Terminate employee enrollments
• Auditing to find keying discrepancies
• Partner with key stakeholders to assess root cause and resolve escalations
• Ensure SLAs are met
• Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations Education, Technical Skills & Other Critical Requirement Education
• Bachelor’s degree preferred Experience (In Years)
• 1-2 years of experience performing manual data entry (Preferably in Insurance Industry)
• Customer service experience
• Business writing skills, including ability to write clear, concise communications

Technical Skills

• Proficient knowledge of MS office - Excel, Word, Teams, Outlook
• Typing / data entry speed 30 wpm with 90% accuracy
• Deeper understanding of product eligibility verifications
• Analytical skills to assess eligibility & troubleshooting for solutions.

Other Skills

• Knowledge of Insurance principles in relation to the US Insurance industry
• Excellent communication (Written & Verbal) and comprehension skills