Client Solutions Manager, Ecommerce

Job description

Meta is seeking a Client Solutions Manager (CSM) to join our Marketing Solutions team - working across India's largest digital marketing platforms, Facebook, Instagram & WhatsApp. The CSM will work with large eCommerce advertisers, who are operating multi-channel, and combine a focus on performance & brand marketing on the Meta platforms. We are looking for a strategic and results-oriented solutions consultant who puts customers at the core of everything.

This person has deep experience in marketing, and firm belief that the future of marketing is AI powered, data-driven and grounded in measurable outcomes to help India's leading eCommerce companies achieve their business outcomes. The CSM is responsible to drive ad revenue across Meta platforms, by constructing robust digital marketing plans and using data and analytics to offer consultative advice for India's largest eCommerce companies.

Responsibilities

• Work with brands to understand their business objectives and develop the Meta strategy in partnership with the Client
• Partner, which will constitute building on insights, crafting media plans, page strategy, creative and measurement recommendations
• Build key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Meta narrative
• Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
• Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers Media Planning, Strategy, and Measurement: Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimization and real time targeting recommendations)

Project Management

Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients Partnering with cross-functional teams in measurement, product, SMEs to deliver to client requirements

Qualifications

• 5+ years of experience in performance marketing and/or account management roles in the eCommerce industry across business/category/P&L roles
• Knowledge of online and traditional advertising and/or eCommerce business Analytical skills, experience producing and interpreting data-sets on which to deliver actionable insights, which can be confidently presented to external clients Experience in developing and managing cross functional partnership as well as client relationships in complex and rapidly evolving environment Experience operating effectively in an ambiguous and unstructured environment to rapidly upskill, prioritize and deliver outcomes Experience identifying and resolving complex business or technical problems, with demonstrated ability to evaluate options and make data-informed decisions Experience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy [not mandatory] Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) Understanding of Digital Marketing, Technology, and accompanying Meta advertising solutions [not mandatory] Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies