Business Operations

Job description

The Business Operations role will support day-to-day operational workflows, reviews, and project coordination for the Design Studio. This role is ideal for a motivated individual contributor who has experience prioritizing work and collaborating across teams in dynamic environments and wants to grow their career in design operations.

Responsibilities

• Execute and maintain recurring operational processes including planning cycles, budget tracking, headcount management, and reporting cadences
• Gather, organize, and analyze operational data to surface insights and support leadership decision-making
• Drive workstreams for special projects as directed by the Business Ops lead, managing timelines, stakeholders, and deliverables
• Build and maintain documentation for Design Studio operational processes and reviews, ensuring clarity and scalability
• Coordinate with HR, Finance, Recruiting, Facilities, and other partner teams on behalf of the Design Studio
• Support preparation of materials for leadership reviews, planning sessions, and external engagements

Qualifications

3-5 years of experience in business operations, program management, or strategy roles (design, product, or tech environment preferred)

• Strong analytical skills with proficiency in data tools and reporting
• Excellent organizational and communication skills with the ability to manage multiple priorities Experience independently managing assigned workstreams, proactively identifying blockers, and escalating issues when needed Experience working with cross-functional teams in a matrixed organization Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Familiarity with project management tools such as Asana, Smartsheet, or similar platforms Experience with data visualization tools or building operational dashboards Experience with budget management and headcount planning processes Experience in design operations, creative operations, or supporting design/product teams
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)