Senior Associate- Operations - New York Payments

Job description

• Bachelor's Degree
• Minimum 4+ years working experiences in Payment Operations
• Experience in handling cross border Payments including expert level knowledge of MT 100 series, MT 200 series and MT 700 series is a must.
• Strong communication skills and interpersonal skills
• Proficiency in MS Office (Word and Excel)
• Attentive to details, strong analytical skills and interpersonal skills
• Able to work under pressure, excellent organizational skills and good team player.
• Willingness to work in night shifts

Responsibilities

Process and validate MT 100, MT 200, and MT 700 series messages for cross-border payments. Ensure timely and accurate payment processing, adhering to internal and external regulations. Provide excellent customer service and support to clients, addressing their payment-related inquiries and concerns. Monitor and analyze payment transactions, identifying any discrepancies or potential risks. Collaborate with the team to optimize payment processes and enhance overall operational efficiency.

Stay updated with industry trends and best practices in payment operations, suggesting improvements when necessary. Maintain a high level of data integrity and confidentiality, ensuring compliance with data protection regulations. Work closely with the operations team to resolve any payment-related issues or escalations. Prepare and maintain accurate payment-related reports and documentation as required. Assist in training and mentoring junior team members, sharing knowledge and expertise.

Qualifications

Bachelor's Degree in a relevant field, such as Finance, Business, or a related discipline. Minimum of 4 years of working experience in payment operations, with a strong focus on cross-border payments. Expert-level knowledge of MT 100, MT 200, and MT 700 series messages and their applications. Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues. Proficiency in MS Office, particularly Word and Excel, for creating reports and analyzing data.

Attention to detail, with strong analytical skills to identify and resolve payment-related issues. Ability to work under pressure and manage multiple tasks simultaneously, ensuring timely delivery. Excellent organizational skills and a proactive approach to work, taking initiative when needed. Willingness to work in night shifts to support global payment operations. A team player with a collaborative mindset, contributing to a positive work environment.