Virtual Relationship Manager (Mashreq Bank Pakistan Limited)

Job description

Job Purpose

The Virtual Relationship Manager (VRM) serves as a critical digital bridge between the bank and its clients, delivering a seamless, technology-driven banking experience. This role is responsible for driving proactive client engagement, managing smooth onboarding and post-onboarding journeys, and ensuring that customers receive tailored financial solutions aligned with their needs. The VRM Lead will be accountable for performance outcomes, client satisfaction, and revenue growth, while strictly adhering to compliance standards.

Through a customer-centric and digital-first approach, the VRM will foster strong, long-term relationships and enhance the overall Neo banking experience.

Key Responsibilities

VRM is pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s

• Lead Management & Drop-off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross-Sell (within 3 Months on Books)

Portfolio Management Knowledge, Skills & Experience

• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
• Strong Interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills. Extrovert/Amiable personality
• At least 5-7 years’ experience in a similar job.
• Self-Motivated and positive attitude.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his/er feet.
• Dynamic, result-oriented approach to work.