Customer Service Manager

Job description

Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc.

• Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients
• Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
• Ability to clearly identify Root Cause and propose process improvements
• Provide highest level of service to Corporate Customers both in UAE & overseas
• Understand client needs in order to effectively service the customers Be well versed with product, services, solutions of the Bank’s offering, as well as on problem resolution, escalation processes and problem tracking mechanism Knowledge & Skills : University graduate preferable with minimum 3 - 5 years’ experience in Corporate Customer service Prior Cash management and operations experience of 2yrs – FI experience will be an added advantage Exceptional communication skills with complete command over spoken and written English.

Arabic advantageous Deep knowledge of tech applications such as CRM, Flexcube, Payment platforms, operational processes activities and customer service. Clear understanding of market dynamics and the ability to assess the market going forward.