Team Leader.Injaz - RBG - CC_Balance Builder.Retail Banking Group

Job description

Key Responsibilities

Achieve Sales Targets: Deliver monthly credit card acquisition and balance-building goals through direct sales channels.

Lead Management

Ensure effective utilization of leads, monitor allocation, and implement customer engagement strategies.

Drive Productivity

Set clear performance goals for the team, track daily activity, and monitor conversion rates.

Sales Effectiveness

Develop impactful sales pitches and objection-handling techniques to maximize customer acquisition.

Team Coaching

Mentor and motivate the sales team, providing structured feedback and support to improve performance.

Compliance & Quality

Ensure all sales activities adhere to regulatory and compliance standards while maintaining high service quality.

Performance Analysis

Review sales reports and KPIs to identify gaps, opportunities, and areas for improvement.

Recruitment & Training

Hire, train, and certify direct sales agents, building a high-performing team with low attrition.

Collaboration

Work closely with Sales Strategy and Product teams to align field activities with business objectives.

Continuous Improvement

Adapt sales strategies based on market trends, customer insights, and competitive positioning.