Counter Service Manager.Egypt- Distribution - 10th of Ramadan.Retail Banking

Job description

MashreqBank Egypt is looking for an experienced professional to take on the role of Counter Service Manager at our Egypt-Distribution branch in 10th of Ramadan. The successful candidate will oversee and manage all counter-related operations, including transaction processing, cash management, and customer service. They will be responsible for maintaining high standards of service, risk mitigation, and compliance with bank policies and procedures.

Responsibilities

Manage and lead a team of counter service specialists, ensuring efficient and accurate transaction processing. Reduce wait and serve times by optimizing transaction processing and managing customer expectations. Enforce, control, and monitor cash transactions, ensuring accurate cash delivery to customers and eliminating cash differences. Maintain a vigilant eye for potential fraud and risks, and take appropriate action to mitigate them.

Provide feedback and reports on process adherence and inconsistencies to branch operations. Investigate and resolve any differences in cash balancing and reconciliation, following standard procedures. Maintain an up-to-date inventory of security stationery and ensure adherence to policies and processes. Ensure effective risk management and regulatory compliance for teller functions. Liaise with various departments, including CPS, head office, and customer service, for smooth branch operations.

Act as the branch's authority in the absence of the branch manager, making critical decisions and ensuring smooth functioning.

Qualifications

Thorough knowledge of counter-related functions, cash management, clearing, and collection processes. Extensive understanding of drafts, remittances, suspense accounts, G/L booking, and liquidation. Fair knowledge of Retail Banking Group products and services. Excellent leadership, supervisory, communication, and interpersonal skills. At least 5+ years of experience as a teller in the banking industry, with a proven track record of success.

Ability to handle customer interactions and resolve issues through direct interface. Strong problem-solving skills, especially in investigating and resolving deviations and exceptions. Knowledge of regulatory and compliance issues, and the ability to ensure adherence to guidelines. Decision-making skills, with the authority to make decisions on referred transactions and cash management. Analytical mindset with attention to detail, ensuring accurate and timely reporting.