Director of Event Services

Job description

Description Concord Hospitality is seeking a dynamic and detail-oriented Director of Event Services to lead the planning and execution of group events. This role is essential to delivering exceptional experiences for planners and attendees, ensuring smooth operations that drive repeat and referral business. As a Concord Leader you will be responsible to: Inspire greatness in your team. Encourage and support team members to reach their full potential.

Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families.

Responsibilities

Deliver outstanding customer service to both internal teams and external clients. Manage all event details from initial planning through post-event follow-up, including room blocks, contracts, billing, and critical deadlines. Collaborate with sales, operations, and catering teams to forecast and maximize group room and food & beverage revenue. Develop comprehensive knowledge of hotel services and effectively utilize digital sales and property management systems (PMS).

Attend client functions and represent the hotel professionally, working varied schedules as business demands. Work independently while leading and motivating teams to foster collaboration and proactive problem-solving. Achieve performance goals and support team development through training and career growth opportunities. Adhere to all company policies and respond to management directives promptly and professionally.

Qualifications

Proven experience in convention services, event planning, or related hospitality roles. Exceptional communication, organization, and time management skills. Ability to multitask, prioritize tasks, and work with minimal supervision. Strong interpersonal skills and a customer-focused mindset. Proficiency with digital sales systems such as Delphi, PMS platforms, and Microsoft Office suite. Flexibility to work evenings, weekends, and varied schedules as needed.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including: Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) program with company match Tuition assistance Discounted room rates at Concord-managed hotels Training & development opportunities Career advancement within our growing portfolio Why Join Concord? At Concord Hospitality, we invest deeply in our associates through training and development at all levels, from interns to executives.

Our “Associate First” culture nurtures personal and professional growth within the workplace and beyond. We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.

Concord Hospitality is built on five Cornerstones

Quality, Integrity, Community, Profitability, and FUN! Our associates embody these values and proudly cheer our company motto heard across North America: “We Are Concord!” We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.” Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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