General Manager

Job description

Additional Information

This hotel is owned and operated by an independent franchisee, Frontera Hotel Group . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Frontera Hotel Group is on the move and we are expanding ! We are looking for a General Manager for our Towneplace Suites Houston Hobby Airport hotel . This person will be responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manages all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality.

Provides exemplary performance for staff to follow. This role is responsible for leading overall hotel performance by ensuring exceptional guest service, developing and motivating associates, achieving financial goals, driving sales, and maintaining strong operational standards.

Guest Relations

Maintain a visible, professional presence, ensure service expectations are exceeded, proactively resolve guest concerns, and build positive community relationships.

Team Leadership

Communicate goals, promote teamwork, recognize performance, coach and develop employees, conduct regular one-on-ones, provide ongoing training, ensure effective onboarding, and create cross-training and career-development opportunities.

Financial Management

Achieve revenue and profitability targets, manage budgets and capital plans, oversee accounting and payroll functions, control expenses, maximize revenue, and educate management teams on financial performance.

Sales & Marketing

Drive new business, support corporate sales initiatives, monitor market and competitor activity, develop selling strategies, manage the sales function, assist with revenue budgets and marketing plans, and maintain relationships with clients and the local community.

Hotel Operations

Maintain safe, clean, and well-maintained facilities; oversee preventive maintenance and accident-prevention programs; monitor operational performance; conduct regular room and property inspections; optimize staffing and scheduling; and provide hands-on operational support when necessary.

Overall

The position serves as the hotel’s senior operational leader, balancing guest satisfaction, employee engagement, revenue growth, profitability, sales performance, and property standards to achieve the hotel’s overall business objectives. Salary commensurate to experience, PTO, Company Paid Medical This company is an equal opportunity employer. frnch1